Meanwhile, bypassing Bennetts and emailing the insurer directly:
Dear Mr Kendall,
I have investigated the circumstances and discovered that your policy was processed on to our system but was subsequently over-written electronically with different details; at this stage I am not able to determine why this occurred but it is still being looked into.
Our Motorcycle team have corrected your policy and your vehicles are now on the MID.
I have been in contact with the DVLA CIE Enforcement team and requested your fixed penalty notice be revoked.
I will advise you as soon as I have any further information.
Regards,
Jill ---------- Dip CII
Operations Co-ordinator | KGM Motor Insurance – Member of the Canopius Group
KGM House | 14 Eastwood Close | South Woodford | London | E18 1RZ
D +44 (0) 20 8530 1842 |
www.kgminsurance.co.uk |
www.canopius.comTo: KGM Enquiries
Subject: URGENT: MIB Database pending action
Without Prejudice.
I have been trying without success to have the vehicles covered on the policy xxxxxxx purchased through Bennetts Insurance added to the MiB database since May 2013. Despite numerous request both yourselves, Bennetts and the MiB have succeeded in being negligent in updating the database.
I have received fixed penalty notices from the DVLA which I have appealed sending copies of my certificate and statements in an attempt to explain I have valid insurance and have made all reasonable efforts to through my broker to get the MiD database corrected. Obtusely this appeal has been rejected on the ground there is no valid insurance shown on the MiD database.
It would appear I have no recourse other than to refuse the fixed penalty notice and go to court to prove no offense has been committed, as I meet the requirement of Section 22 of the Road Safety act 2006 in having valid insurance and a certificate the show both myself as registered keeper and the vehicle in question as insured.
Of course defending myself because of what I see as at least in part your negligence leads me to conclude; I have reasonable grounds for complaint to the insurance ombudsmen; and grounds for redress for the damages caused to me through the courts.
A simpler solution, would be form someone in your organization to take urgent responsibility for this issue, contact the administrators of the MIB database get the appropriate records added. Then contact the DVLA (Ref xxxxxxxx) and inform them I have valid insurance.
Sincerely